Thank you for shopping with Trenzo. We value your trust and are committed to ensuring a smooth and satisfying experience with our products. Please take a moment to review our refund policy outlined below.
To qualify for a refund, the following conditions must be met:
Your refund request must be submitted within 3 days of receiving the product.
The item must be unused, in original condition, and sealed with the blue poly strip on the magnetic area.
Products showing signs of use, tampered packaging, or missing the blue security seal will not be eligible.
Customer-caused accidental damage is not covered under our refund policy.
To initiate a refund request, please reach out to our customer care team with your order number and a brief description of the issue via:
📧 Email: support@trenzobd.shop
📞 Phone: 01705410149
Our support team will assess your request and notify you whether it has been approved or declined. If approved, refunds will be processed back to your original payment method (bKash) within 3–5 working days.
If your refund seems delayed, please follow these steps before contacting us:
Check your bKash account for the refund transaction.
Contact bKash customer service to ensure the refund has been processed.
Still no refund? Reach out to us directly:
📧 Email: support@trenzobd.shop
📞 Phone: 01705410149
Unfortunately, we are unable to offer refunds for:
Products with the blue seal removed from the magnetic strip.
Items that have been accidentally damaged by the customer.
We reserve the right to update or revise this refund policy from time to time. Any changes will take effect immediately once posted on our website:
🌐 www.trenzobd.com
By making a purchase on Trenzo, you confirm your agreement with the terms of this policy.
Need help?
We're here for you—reach out any time:
📧 Email: support@trenzobd.shop
📞 Phone: 01705410149
Thank you for choosing Trenzo—where quality meets care.